Last Updated: 3 Nov 2025

This Refund Policy ("Policy") governs the terms and conditions for processing refunds for all digital products, subscriptions, AI Engine access, and other related services (collectively, the "Services") purchased from the Service Provider ("we," "us," "our") through the website Wordchiefs.com (the "Website").

By completing a purchase on our Website, you (the "Customer," "you," "your") affirm that you have read, understood, and agree to be bound by the terms of this Policy. This Policy is an integral part of, and should be read in conjunction with, our main Terms and Conditions.

1. Identifying Your Service Provider

Your contractual partner and Service Provider depends on your location:

• If you are located in the European Union (EU): Wordchiefs OÜ, registration Number: 16801083, Address: Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Kari tn 6-12, 10313, Estonia.

• If you are located anywhere else in the world: Wordchiefs LTD, registration Number: 16185503, Address: Spaces Oxford Street, Mappin House, 4 Winsley Street, London, England, W1W 8HF.

2. How to Request a Refund

All refund requests must be initiated within fourteen (14) days of your initial purchase date.

To be considered, your request must be sent via email to our Customer Support team at [email protected].

Your email request must include the following information:

• Your full name (as used during the purchase)

• The email address used for the purchase

• Your Order ID or Invoice Number

• The date of the purchase

• A clear and detailed reason for the refund request

Failure to provide this information may delay or prevent the processing of your request.

3. Refund Eligibility

We are committed to customer satisfaction but must also protect the digital nature of our Services. Refunds are issued at our sole discretion and will only be considered under the following specific circumstances:

3.1. Technical Failure

You experience a verifiable and reproducible technical issue that prevents you from materially using the Service, AND our technical support team has been unable to resolve this issue within a reasonable timeframe (e.g., 7-10 business days) after you have provided all necessary information and cooperation to diagnose the problem.

3.2. Non-Delivery

You paid for a Service but it was not delivered or made accessible to you, and our support team was unable to provide you with access after being notified.

4. Non-Refundable Items and Circumstances

Due to the immediate access and utility of digital services, refunds will not be granted in the following (but not limited to) situations:

4.1. Used Services or Consumed Vouchers

You have actively used the Service. For our AI Engine, this includes, but is not limited to, generating content, consuming vouchers, or accessing premium features. We do not offer refunds for partially used subscription periods or consumed digital vouchers.

4.2. Subscription Renewals

All subscriptions are set to new automatically unless canceled. Fees for subscription renewals (monthly, quarterly, or annual) are strictly non-refundable. You are solely responsible for canceling your subscription from your account dashboard before the renewal date if you do not wish to be charged again.

4.3. Change of Mind

You have changed your mind, are dissatisfied with the Service (despite it being functional), or no longer have a need for the Service.

4.4. Customized or Personalized Services

Any Service that has been specifically configured, customized, or personalized for you (such as bespoke API key configurations or custom model training) is non-refundable unless complete delivery fails.

4.5. Violation of Terms

Your account is suspended, limited, or terminated because you have violated our Terms and Conditions or Acceptable Use Policy.

4.6. Incorrect Information Provided by Customer

You provided incorrect, incomplete, or invalid information (e.g., a wrong email address) during checkout that prevented the successful delivery of the Service, and you did not contact support to correct this in a timely manner.

5. Refund Processing

5.1. Processing Time

We will endeavor to process all valid and approved refund requests within thirty (30) business days from the date we officially approve your request.

5.2. Payment Method

Approved refunds will be processed and returned only to the original payment method used for the purchase (e.g., the credit card or payment account on file). We cannot issue refunds to a different card, bank account, or payment service.

5.3. Unavailable Original Payment Method

In the event your original payment method is no longer available (e.g., an expired credit card or a closed account), we reserve the right to conduct enhanced due diligence and identity verification before deciding whether a refund can be issued via an alternative method, at our sole discretion. This is to prevent fraud and comply with financial regulations.

6. Policy Modifications

We (the Service Provider) reserve the right to amend, modify, or update this Refund Policy at any time and at our sole discretion, without prior notice. All changes will be effective immediately upon posting to this page. The "Last Updated" date at the top of this Policy will indicate the latest revision.

Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Refund Policy. We encourage you to review this page periodically to stay informed.

7. Contact Us

For any questions, concerns, or clarifications regarding this Refund Policy, or to initiate a refund request as per the process in Section 2, please contact our Customer Support team at email: [email protected]