Join us
Join us
Payment policy

PAYMENT POLICY

Last Updated: 20 Aug 2025

 

These Payment Policy govern the relationship between the Service Provider and you as the Customer regarding making purchases for the use of the AI Engine and providing other Services as defined below. By using the Website, you acknowledge and agree to this Payment Policy and any additional agreements for the Services provided. 

 

Your Service Provider is: Wordchiefs OÜ, a company with registration number 16801083 located at Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Kari tn 6-12, 10313, Estonia

 

Our contact e-mail address is: [email protected]

 

The terms mentioned herein, if not explicitly stated otherwise, have the same meaning as defined in the Terms and Conditions.

  1. PAYMENT METHODS

The Service Provider accepts the following methods of payment: credit/debit cards (Visa, MasterCard). Your financial details are not stored in our System. All payment processing involving credit/debit cards is securely handled by reputable third-party payment processors. All payments for the Units are initiated by the Service Provider.

  1. PRICING

Prices for our services are listed on our Website. We reserve the right to modify pricing at any time, but changes will not affect orders for which we have already received payment. All prices are quoted in Euros (EUR) unless otherwise specified.

 

We have several Unit packages to make purchases and use the Services:

  • Starter: 1000 Units for 10 EUR

  • Essential: 3000 Units for 30 EUR

  • Advanced: 5000 Units for 50 EUR

  • Ultimate: 10000 Units for 100 EUR

  • Custom: Personalized amount of Units available on request.

Also, we have a modern calculator, that you can check and the calculator will show you the price of your estimated request.

When making a payment, a commission from a certain payment system or bank may be provided. This commission shall be covered by the Customer.

  1. INVOICES

An invoice will be provided to you within 24 hours of the completion of the purchase. Please keep your invoices for your records. 

You are responsible for ensuring that all information provided for orders on our Website is accurate and current, including complete purchase and account details. Please update your account information, such as email address and credit card details, promptly to avoid issues with transactions or communications.

  1. PAYMENT PROCESSING

The Service Provider offers sale of Units and other Services that can be processed through third-party payment processing services. To ensure the security of payment information, the payment card details are not collected or stored by the Service Provider and are directly processed by third-party payment processors, who are governed by their own terms and conditions. The information regarding transactions is kept for the duration required to complete the order, after which it is deleted. Our payment processors comply with the PCI-DSS standards established by the PCI Security Standards Council, which is a collaboration of leading brands such as Visa, Mastercard, American Express, and Discover, as well as the requirements of the local financial regulatory authorities in the country of operation. These standards and regulations guarantee the secure handling of payment information. Your payment card information is used only for the purpose of payment for goods and services and is not stored by the Service Provider.

  1. NON-TRANSFER

The Units are non-transferable items. When bought, the Customer is not entitled to transfer them to another natural or legal person, even as a gift.  

  1. REFUND AND CANCELLATION POLICY

Requests for refunds must be submitted by emailing us at Customer Support email and providing the following information:

  • Full name of the purchaser

  • Order/invoice number

  • Date of purchase

  • Reason for requesting a refund

Refund requests must be made within 14 days from the date of purchase. Refunds will be processed within 30 business days of receiving a valid refund request.

Refund Eligibility. Refunds will only be considered under the following circumstances:

  • Technical issues prevent the proper use of the Service, and our support team cannot resolve these issues within a reasonable time frame.

  • The Service was not delivered or made accessible to the Customer

Refunds can be made only to the same Customer's card or payment account, from which the initial purchase was originally made. In case the initial card or payment account is unavailable, the Service Provider will run enhanced due diligence over the Customer before making any refund decision.

Refunds will not be provided in the following cases:

  • The Customer changes their mind or no longer wants the product or service.

  • The Customer provides incorrect or incomplete information resulting in the inability to deliver the Service.

  • The Customer violates the Terms and Conditions and policies of the Service Provider.

Ask a question